SADP Tool Hikvision Password Reset – Complete Step-by-Step Guide

If you are locked out of your Hikvision IP camera, DVR, or NVR, the SADP Tool provides an official and reliable way to reset the password. This updated guide follows Hikvision’s Export / Import Secret Key Mode, exactly as recommended by Hikvision technical support.

What Is the SADP Tool?

SADP stands for Search Active Devices Protocol. It is a free utility provided by Hikvision to:

• Detect Hikvision devices on a local network
• Activate new devices
• Reset forgotten passwords securely

The password reset process works only when your PC and Hikvision device are on the same network.

What You Need Before Starting

Before resetting the password, make sure you have the following:

• A Windows PC with SADP Tool installed
• Your Hikvision device powered on (IP camera, DVR, or NVR)
• Both PC and device connected to the same local network
• Internet access (required to contact Hikvision technical support)

How to Reset You SADP Tool Password

Follow these steps to easily reset your password:

Step 1: Install and Open SADP Tool

1. Download the SADP Tool from the our website.
2. Install the application on your Windows or Mac.
3. You can also download mobile app to access the devices on your network.
4. Launch the SADP Tool.

The tool will automatically scan the network and display all detected Hikvision devices.

Step 2: Detect and Select Your Hikvision Device

• Ensure your Hikvision device appears in the device list.
• Confirm the device status is Active.
• Tick the checkbox next to the correct device (verify using serial number).

If the device does not appear, recheck network cables, IP settings, and firewall rules.

Step 3: Click “Forgot Password”

1. Select the device.
2. Click “Forgot Password”.
3. The Reset Password interface will open.

From the mode selection screen, choose: Export / Import Secret Key Mode

Step 4: Export the Device Request Key (XML File)

1. Click “Export Keys”.
2. Choose a folder on your PC to save the file.
3. The system will generate an XML request key file.

This XML file contains encrypted device information and is required by Hikvision technical support.

Important: The exported key file is time-limited. Do not delay the next step.

Step 5: Contact Hikvision Technical Support

1. Visit the Hikvision Support Page.
2. Open the Contact Us section.
3. Select your country or region (for example: India or Pakistan).
4. Go to Technical Service.
5. Note the official email address or WhatsApp number.

Send the exported XML request key file to the technical team with a brief message requesting a password reset.

Step 6: Receive the Reset Key from Hikvision

• The Hikvision technical team will verify your request.
• You will receive a reset key (text-based code).

This key is unique to your device and time-sensitive.

Step 7: Input Reset Key and Create New Password

1. Return to the SADP Tool.
2. Select the same device again.
3. Click Forgot Password.
4. Choose Export / Import Secret Key Mode.
5. Paste the received reset key into the Input Key field.

⚠️ Uppercase and lowercase letters matter.

Step 8: Set a New Password

• Enter a new password in New Password.
• Re-enter it in Confirm Password.
• Use a strong password (letters, numbers, and symbols).

The SADP Tool will automatically check password strength.

Click Confirm.

Password Reset Successful

Once completed, you will see the message:

Reset Password Succeeded

You can now log in to your Hikvision IP camera, DVR, or NVR using the new password.

Important Notes

• This method works for Hikvision IP Cameras, DVRs, and NVRs.
• Both device and PC must stay on the same network during the process.
• Reset keys are temporary and must be used promptly.

Best Practices After Reset

• Save your password securely
• Enable email recovery if available
• Keep firmware updated
• Avoid sharing admin credentials

Frequently Asked Questions (FAQs)

Can I reset Hikvision password without internet?

Yes, you can start the Hikvision password reset process without an internet connection, but full reset usually requires internet access. You have to email customer support which will require internet connection.

Does SADP Tool work on macOS?

Yes, the SADP Tool doe natively support macOS.

How long does Hikvision password reset take?

The password reset time depends on the verification method. In most cases, the entire process takes 10 to 30 minutes if you already have access to Hikvision support or your reseller.

Is SADP Tool free to use?

Yes, the SADP Tool is completely free. Hikvision provides it at no cost for detecting, activating, and managing Hikvision devices on a local network.

Conclusion

The SADP Tool Export / Import Secret Key method is the most secure and officially supported way to reset a Hikvision device password. If you follow each step carefully, the reset process is smooth and reliable. If you still face issues, contact Hikvision technical support or an authorized service partner for assistance.