troubleshooting
Understanding “Inactive” or Grayed-Out Devices in SADP
States differ by build, but inactive entries often mean partial discovery, credential mismatch, or firmware gates.
Do not panic when a row looks inactive. It may simply mean the device needs activation or accepts credentials different from your saved template. Read the tooltip or status column for your specific SADP build.
Next steps
Try refresh, confirm PoE stability, and attempt activation with the documented default only if policy allows. Otherwise use the customer’s controlled password safe.
When it repeats
Capture PCAPs or logs per your compliance policy and open a ticket with serial + firmware + topology diagram.
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